Returns and Exchanges
Making a return or exchange is easy. We recommend using the local post office with a registered secure mail service.
- Request a Returns Merchandise Authorization (RMA) number within 14 days of receiving your order, by emailing customercare@sensify.eu.
- Complete your returns pro forma invoice with your RMA number.
- Return via registered mail.
- You will be notified by email once your return has been received and processed.
Exchanges
If you wish to exchange your item for an alternative style, we request that you return the item in exchange for a store credit and purchase the new item separately.
Gift returns
If you have received an item as a gift, you may exchange it for a store credit to your Sensify account. The amount is automatically deducted from your next purchase and will be valid for one year.
Receiving a refund
Your refund will either be credited to the original purchaser’s credit card or Sensify account and will exclude shipping costs, with the exception of faulty items.
Important information
Items should be returned within 5 days of receiving your RMA number. Please send all items you wish to return from an order together in the same shipment.
Items should be returned in their original packaging and boxes should be adequately protected in transit as they are considered part of the product.
Our address for all returns is: Fashion & Company Lda, Travessa da Santa Cruz 143, 2750-064 Cascais, PORTUGAL.
Please contact us at customercare@sensify.eu regarding all returns.
Our policy
Items should be returned new, unused, and with all Sensify tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
For hygiene purposes we are not able to accept the return of earrings. All items returned should have a Return Merchandise Authorization (RMA) number.
Late Returns
Items should be returned within 5 days of the date of your RMA request. Returns outside these timeframes may be accepted at the discretion of Sensify and may only be refunded as a store credit.
Faulty goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty.